Will Employee Self-care Lead to Improved Customer-care in 2022?


I was out with friends a few weeks ago and we, of course, started discussing Covid, vaccinations and how we deal with everything going on. We all joked that we could not have survived without our circle of friends, amazing families and LOTS of wine.

It got me thinking though. If there is one thing this pandemic has taught me it’s the need for self-care. Pre-pandemic I exercised and ate fairly well but, it was often an afterthought.

When Covid hit and my anxiety increased, I realized quickly that I had to do more.

Now, I still exercise and eat well but I also fuel my soul by reading (has to be fiction!) every night, getting monthly massages, nurturing my body, planning/visualizing my day and getting time outside in nature.

I joked with my friends that I now put myself before my husband and children every day. A friend responded with “And you are a better mother and wife because of it”.

The topic of conversation quickly moved on, but that comment stayed with me. It was so true! I was calmer and more patient. I had a different perspective on what was important. When I felt good, I automatically treated those around me better.

Funny enough, I have been telling clients for years that if you treat your employees well, they will treat your customers well. What if we took it to the next step?

What if we encourage self-care amongst employees? Will they automatically treat those around them, colleagues and customers, with more kindness and attention? There’s only one way to find out!

Now, some of you may be asking “How do we encourage self-care?” Here are some ideas:


1. Make self-care a priority in your life

Telling people to do something and not doing it yourself simply will not work. Model selfcare and discuss it so others see it as a priority.


2. Provide flexible work schedules

Selfcare is a lot easier when you have a flexible work schedule. Being able to eat a healthy lunch and take a long walk can be priceless.


3. Incorporate planning and mental breaks in the workday

Send out agendas in advance, allow time for preparation, teach visualization and provide unique break experiences. Try meditation, yoga or check out Doodle Breaks. 


4. Review your benefit plan

Ensure your benefit plan is providing support for mental healthcare. A Family and Employee Assistance Program (FEAP) is a good start. Ensuring coverage for paramedical practitioners will also be key.


5. Get your team outside and active

Canadian winters are challenging but getting the team outside with fresh air and activity will reinvigorate their minds and bodies.


So, start 2022 with a new perspective. Take care of yourself and ensure those around you are doing the same and see what happens!


Sarah Mullins is the founder and CEO of uptreeHR, an outsourced Human Resource department for small to medium sized businesses. Sarah and her team are based in Halifax, Nova Scotia.


To book a complimentary 30-minute consult with Sarah, click here.


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